Last Updated July 31, 2026
These Terms of Service (“Terms”) govern your access to and use of the website, platforms, portals, and applications (collectively, the “Platforms”) provided by Wandercraft S.A.S. and its subsidiaries, affiliates, and all entities managed or controlled by Wandercraft S.A.S. (“Wandercraft,” “we,” “us,” or “our”).
In the event of a conflict between the General Terms (A.) and platform-specific terms in other sections, the specific terms shall prevail.
By using, downloading, accessing, or creating an account for the Platforms, you agree to be bound by these Terms. If you do not agree, please do not use the Platforms.
In the event of any conflict, ambiguity, or inconsistency between the French version and any translated version, the French version shall prevail, except where mandatory local law requires that the local-language version take precedence for consumer protection purposes.
These Terms constitute a legally binding agreement between you and Wandercraft. The Platforms are provided solely for lawful purposes consistent with these Terms. Your use of the Platforms is also subject to our Privacy Policy, which is incorporated into these Terms by reference.
Where applicable, Wandercraft may deny, restrict, suspend, or revoke access if eligibility requirements are not met, if access credentials were issued in error, or if continued access would raise legal, regulatory, security, or safety concerns.
To access certain platforms (e.g., Eve by Wandercraft), you must create or activate an account using credentials approved by Wandercraft, such as your email address.
You agree to provide accurate, current, and complete information and to keep your account information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us promptly at support@wandercraft.health if you suspect unauthorized access, a compromise of your credentials, or misuse.
You may not share your account with another person, use another user’s credentials, or attempt to circumvent eligibility or authentication controls. Wandercraft may require identity verification, account revalidation, or additional security steps at any time.
You agree not to:
You are solely responsible for the content you enter. You are responsible for verifying that your information is accurate and, where applicable, for deciding what optional notes or information you choose to provide. You should not enter information that you are not comfortable storing electronically.
Your use of the Platforms involves the collection and processing of personal information as described in our Privacy Policy.
If you wish to request a change to an authorization you previously granted, please contact privacy@wandercraft.health. Withdrawing access does not affect the lawfulness of any access or disclosure that occurred prior to your withdrawal.
The Platforms, including their software, design, structure, interfaces, text, drawings, graphics, audiovisual elements, sounds, trademarks, service marks, logos, know-how, and other content owned by Wandercraft or its licensors, are protected by intellectual property and other laws. The same applies to the databases of which Wandercraft is the creator (“producteur”).
Except as expressly permitted by law or these Terms, you may not copy, reproduce, distribute, display, perform, publish, create derivative works from, reverse engineer, or exploit the Platforms or any portion thereof. You may not use Wandercraft’s intellectual property without prior written permission.
If you provide feedback, suggestions, or ideas regarding the Platforms, you grant Wandercraft a worldwide, perpetual, irrevocable, royalty-free right to use that feedback without restriction or compensation.
You may stop using the Platform at any time. Wandercraft may suspend, restrict, or terminate your access, with or without notice where permitted by law, if: you violate these Terms; your eligibility changes; your account poses a security, privacy, or fraud risk; we are required to do so by law or a regulatory authority; maintenance or safety concerns require it; or we discontinue the Platform.
Upon termination, any license granted to you under these Terms ends immediately. Sections that, by their nature, are intended to survive termination—including provisions concerning intellectual property, disclaimers, limitations of liability, governing law, and dispute resolution—will survive.
Wandercraft makes every effort to provide you with accurate and verified information and/or tools. Despite all due care, the information is provided without any warranty of any kind. With the exception of regulatory documentation, the information on the Platforms is non-binding, may contain technical or typographical inaccuracies, and is subject to change without notice. You may notify us of any omissions or errors by sending an email to contact@wandercraft.health.
To the extent permitted by law, the Platforms are provided on an “as is” and “as available” basis. Wandercraft disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from the course of dealing or trade practices.
Without limiting the foregoing, Wandercraft does not warrant that the Platforms will be uninterrupted, secure, error-free, timely, clinically suitable, compatible with all devices, or free from loss, corruption, or delay.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. Nothing in these Terms limits any non-waivable statutory rights you may have as a consumer.
To the extent permitted by law, Wandercraft and its affiliates, licensors, service providers, and personnel shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, use, or data, arising out of or relating to the Platforms, even if advised of the possibility of such damages.
Wandercraft’s total aggregate liability for all claims arising out of or relating to the Platforms or these Terms will not exceed one hundred euros (EUR 100), or the amount you paid specifically for the Platform during the twelve months preceding the event giving rise to the claim, whichever is greater.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, willful misconduct, gross negligence, death or personal injury, product liability, breach of applicable data protection law, or violation of mandatory consumer rights.
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Wandercraft and its affiliates from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your breach of these Terms, (b) your unlawful, fraudulent, or negligent use of the Platforms, or (c) your violation of any applicable law or third-party rights. This indemnity does not apply to the extent the claim arises from Wandercraft’s own negligence, willful misconduct, or breach of these Terms.
We may provide links to websites that are not operated by Wandercraft. If you visit any of these linked websites, we encourage you to read their policies, including their privacy policies. We are not responsible for the policies or practices of other companies.
Wandercraft agrees to remove links to other websites upon the first request from the companies that own the linked sites. Wandercraft must provide its prior written consent to the creation of a hypertext link to its website and reserves the right to remove such a link at any time.
Wandercraft may modify, update, suspend, or discontinue all or part of the Platforms from time to time for operational, security, legal, regulatory, safety, or product reasons. We may also update these Terms. If we make material changes, we will provide notice as reasonably appropriate, such as through a pop-up notice on the Platform and/or by email. Your continued use of the relevant Platforms after the effective date of the revised Terms constitutes your acceptance of the updated Terms.
These Terms are governed by the laws of France, without regard to conflict-of-laws principles, except to the extent that mandatory consumer protection laws in your country of residence apply and cannot be excluded. If a good-faith, amicable resolution between you and Wandercraft cannot be reached, any dispute, claim, or controversy arising from or relating to these Terms will be submitted to the competent courts of Paris, France, unless mandatory law gives you the right to bring a claim in another competent court.
For U.S. users only: These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs the following arbitration agreement. Any dispute arising out of or relating to these Terms or your use of the Platforms will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either party may bring an individual claim in small claims court. The arbitrator decides all threshold questions of arbitrability, except for challenges to the class waiver below, which a court decides. You and Wandercraft Inc. waive any right to a jury trial and to bring or participate in any class, collective, or representative proceeding. Claims must be brought individually. If this waiver is unenforceable with respect to a claim, that claim (only) proceeds in court. You may opt out of the arbitration and class waiver provisions above by providing written notice to contact@wandercraft.health within 30 days of the date you first became bound by these Terms. If mandatory law in your state conflicts with this clause and cannot be preempted by the FAA, that law applies only to the extent required; the remainder of this clause remains in effect.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Wandercraft’s failure to enforce any provision does not constitute a waiver. These Terms, together with the Privacy Policy and any applicable supplemental notices, constitute the entire agreement between you and Wandercraft regarding the Platforms, except where separate written agreements govern specific products or services.
Wandercraft
23 Avenue d'Italie
75013 Paris, France
contact@wandercraft.health For inquiries about these terms or Wandercraft’s products and services
support@wandercraft.health if you are already a customer or user
privacy@wandercraft.health for privacy-related questions
The Eve by Wandercraft app (the “Eve App”) is intended solely for adult users of the Wandercraft Eve personal walking exoskeleton (“Eve”) who have been approved by Wandercraft for access. You represent and warrant that you are at least eighteen (18) years old, that you are using a pre-validated email address approved by Wandercraft, and that you are authorized to access the Eve App. No person under the age of eighteen (18) may create or use an account.
You may use the Eve App only for your personal, lawful, and non-commercial purposes in connection with your authorized use of Eve.
The Eve App is an optional digital companion tool for Eve users. The Eve App is designed to help users view information and manage personal records related to their use of the exoskeleton.
Depending on the features available to you, the Eve App may allow you to view real-time usage information, monitor your step count, time spent standing, and time spent walking, review weekly and monthly statistics, track your goals and progress, record self-reported wellness indicators such as digestion, pain, mood, and sleep, and create optional private notes about how you feel.
Content entered into the Eve App is intended for your personal use, unless you expressly authorize sharing.
The Eve App is intended solely as a supportive informational tool. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition, nor is it a substitute for the instructions for use applicable to Eve or for the judgment, advice, and oversight of your physician, rehabilitation professional, or other qualified healthcare provider.
You should always follow the clinical, safety, and operational guidelines provided with your exoskeleton and any advice given by qualified healthcare professionals. Do not make changes to your treatment, rehabilitation, or use of the device based on information displayed in the Eve App. If you believe you are experiencing a medical emergency, call emergency services immediately and do not rely on the Eve App.
Wandercraft does not warrant that the Eve App will always be available in real time, error-free, or suitable for clinical decision-making. The exoskeleton itself may be subject to separate instructions, labeling, warranties, and contractual terms that are independent of these Terms.
Your use of the Eve App involves the collection and processing of personal information and health-related information, including account information, technical data, application logs, exoskeleton usage data, and self-reported wellness data. We may also de-identify or aggregate information for internal analytics, product improvement, support, maintenance, and strategic analysis, to the extent permitted by law.
The App does not collect precise or approximate location data, does not collect biometric data, and does not process payment card information through the App. The App is not supported by advertising partners, and Wandercraft does not sell personal information through the Eve App.
The Eve App may allow you to enter private wellness notes and related self-reported information. As between you and Wandercraft, you retain rights to the content you provide, but you grant Wandercraft a limited, non-exclusive, worldwide right to host, store, process, transmit, and display that content as necessary to operate, secure, support, improve, and maintain the Eve App and related services, and as otherwise described in the Privacy Policy or permitted by law.
The Eve App does not currently include subscriptions, in-app purchases, or payment functionality. Your use of the Eve App may still be subject to mobile carrier charges, data fees, device costs, or separate commercial arrangements related to Eve or associated services, none of which are governed by these Terms unless expressly stated.
The Eve App may rely on third-party services, including cloud infrastructure providers, analytics systems operated by or on behalf of Wandercraft, mobile operating systems, app distribution platforms, and identity providers such as Apple and Google. Your use of third-party services may also be governed by the terms and privacy policies of those third parties.
If you access the Eve App through Apple’s App Store, you acknowledge that these Terms are between you and Wandercraft, not Apple, and that Apple is not responsible for the Eve App or its content. To the fullest extent permitted by law, Apple has no obligation to provide maintenance or support services for the Eve App. If you access the Eve App through Google Play, you likewise acknowledge that these Terms are between you and Wandercraft, not Google, and that Google is not responsible for the support or maintenance of the App.
You agree to comply with all applicable third-party terms when using the Eve App. For iOS users, Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms and may enforce these Terms against you as third-party beneficiaries.
Subject to your compliance with these Terms, Wandercraft grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Eve App on compatible devices solely for your own authorized use.
Wandercraft may make available an optional physician portal (“Follow Eve”) through which a physician may request access to an Eve user’s usage data. If you are a physician authorized by Wandercraft, Wandercraft grants you a limited, non-exclusive, revocable license to access Follow Eve solely for the purposes set forth herein. No other rights are granted.
You represent and warrant that you are a physician, that you are using a pre-validated email address approved by Wandercraft, and that you are authorized to access Follow Eve.
You are responsible for safeguarding your login credentials and for all activity under your account. Credentials may not be shared. You must promptly notify Wandercraft of any suspected unauthorized access to your account or Follow Eve.
Wandercraft may suspend or terminate your access to Follow Eve, without prior notice, in the event of any actual or suspected breach of these Terms.
You may use Follow Eve solely in your capacity as an authorized healthcare practitioner or authorized staff member, for the purpose of billing in connection with your patients' use of Eve.
Usage data is provided for informational purposes only and does not constitute medical advice. It is not a substitute for your independent clinical judgment, and you remain solely responsible for all clinical decisions concerning your patients. Use of Follow Eve for any other commercial purpose, including the resale of data or access by third parties, is prohibited.
Wandercraft does not warrant that Follow Eve will always be available in real time, error-free, or suitable for clinical decision-making. You may access and use patients’ personal data solely to the extent necessary for billing in connection with your patients’ use of Eve, and in accordance with applicable data protection and healthcare privacy laws, including HIPAA and, where applicable, the GDPR. You are solely responsible for your own compliance obligations as a covered entity (or data controller, as applicable) with respect to such data.
Follow Eve does not currently include subscriptions, in-app purchases, or payment functionality. Your use of Follow Eve may still be subject to device costs or separate commercial arrangements related to Eve or associated services, none of which are governed by these Terms unless expressly stated.
Follow Eve may rely on third-party services, including cloud infrastructure providers, analytics systems operated by or on behalf of Wandercraft, and identity providers such as Apple and Google. Your use of third-party services may also be governed by the terms and privacy policies of those third parties.
