Last updated: July 31, 2026
These Terms of Use (the “Terms”) govern your access to and use of the website, platforms, portals, and applications (collectively, the “Platforms”) provided by Wandercraft S.A.S. and its subsidiaries, affiliates, and any entity managed or controlled by Wandercraft S.A.S. (“Wandercraft,” “we,” or “our”).
In the event of a conflict between the General Terms and Conditions (A.) and the specific terms and conditions for a Platform set forth in other sections, the specific terms and conditions shall prevail.
By using or downloading the Platforms, accessing them, or creating an account for them, you agree to be bound by these Terms. If you do not agree to them, please do not use the Platforms.
In the event of a conflict, ambiguity, or discrepancy between the French version and any translated version, the French version shall prevail, unless a mandatory local regulation requires that the version in the local language prevail for the purpose of consumer protection.
These Terms constitute a legally binding agreement between you and Wandercraft. The Platforms are provided solely for lawful purposes in accordance with these Terms. Your use of the Platforms is also subject to our Privacy Policy, which is incorporated into these Terms by reference.
In such cases, Wandercraft may deny, restrict, suspend, or revoke access if eligibility requirements are not met, if access credentials were issued in error, or if maintaining access could give rise to legal, regulatory, security, or privacy issues.
To access certain platforms (for example, Eve by Wandercraft), you must create or activate an account using credentials approved by Wandercraft, such as your email address.
You agree to provide accurate, up-to-date, and complete information, and to keep your account information up to date. You are responsible for the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately at support@wandercraft.health if you suspect unauthorized access, that your credentials have been compromised, or that your account is being misused.
You may not share your account with anyone else, use another user's credentials, or attempt to circumvent eligibility or authentication controls. Wandercraft may require identity verification, account revalidation, or additional security measures at any time.
You agree not to:
You are solely responsible for the content you enter. You are responsible for verifying the accuracy of your information and, where applicable, for deciding which notes or optional information you wish to provide. You should not enter any information that you would not feel comfortable keeping in electronic form.
Your use of the Platforms involves the collection and processing of personal information, as described in our Privacy Policy.
If you wish to request a change to an authorization you have previously granted, please contact privacy@wandercraft.health. The revocation of your authorization does not affect the legality of any access or communications that occurred prior to such revocation.
The Platforms, including their software, design, structure, interfaces, text, drawings, graphics, audiovisual and audio elements, trademarks, service marks, logos, know-how, and other content owned by Wandercraft or its licensors, are protected by intellectual property laws and other applicable laws. The same applies to databases produced by Wandercraft (“producer”).
Unless expressly authorized by law or these Terms, you may not copy, reproduce, distribute, display, perform, publish, create derivative works, reverse engineer, or exploit the Platforms or any part thereof. You may not use Wandercraft’s intellectual property without prior written authorization.
If you provide comments, suggestions, or ideas regarding the Platforms, you grant Wandercraft a worldwide, perpetual, irrevocable, and royalty-free right to use such comments without restriction or compensation.
You may stop using the Platform at any time. Wandercraft may suspend, restrict, or terminate your access, with or without notice, where permitted by law, if: you breach these Terms; your eligibility changes; your account poses a security, privacy, or fraud risk; we are required to do so by law or by a regulatory authority; maintenance or security reasons so require; or we cease to provide the Platform.
Upon termination, any license granted to you under these Terms shall immediately terminate. Those sections that, by their nature, are intended to survive termination—including provisions relating to intellectual property, disclaimers of warranty, limitations of liability, governing law, and dispute resolution—shall remain in effect.
Wandercraft makes every effort to provide you with information and/or tools that are available and verified. Despite the care taken, the information is provided without warranty of any kind. Except in the case of regulatory documentation, the information on the Platforms is not binding, may contain technical or typographical inaccuracies, and is subject to change without notice. You may report any omissions or errors by sending an email to contact@wandercraft.health.
To the extent permitted by applicable law, the Platforms are provided “as is” and “as available.” Wandercraft disclaims all warranties, whether express, implied, statutory, or otherwise, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, as well as any warranties arising from trade usage or course of dealing.
Notwithstanding the foregoing, Wandercraft does not guarantee that the Platforms will be uninterrupted, secure, error-free, available in a timely manner, clinically appropriate, compatible with all devices, or free from loss, corruption, or delay.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. Nothing in these Terms limits the statutory rights you may have as a consumer.
To the extent permitted by applicable law, Wandercraft and its affiliates, licensors, service providers, and employees shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, use, or data, arising out of or in connection with the Platforms, even if they have been advised of the possibility of such damages.
Wandercraft’s total aggregate liability for all claims arising out of or related to the Platforms or these Terms shall not exceed one hundred euros (100 EUR) or the amount you specifically paid for the Platform during the twelve months prior to the event giving rise to the claim, whichever is greater.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud, willful misconduct, gross negligence, death, or personal injury; liability for defective products; violation of applicable data protection laws; or infringement of mandatory consumer rights.
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Wandercraft and its affiliates from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in connection with (a) your breach of these Terms, (b) your unlawful, fraudulent, or negligent use of the Platforms, or (c) your violation of any applicable law or the rights of third parties. This indemnification does not apply to the extent that the claim arises from Wandercraft’s own negligence, willful misconduct, or a breach of these Terms by Wandercraft.
We may provide links to sites that are not operated by Wandercraft. If you visit one of these linked sites, we recommend that you review their policies, including their privacy policies. We are not responsible for the policies or practices of other companies.
Wandercraft agrees to remove links to other websites upon the first request from the companies that own the linked sites. Wandercraft must provide prior written consent for the creation of a hyperlink to its website and reserves the right to remove such a link at any time.
Wandercraft may modify, update, suspend, or discontinue all or part of the Platforms from time to time for operational, security, legal, regulatory, protection, or product-related reasons. We may also update these Terms. If we make substantial changes, we will notify you in a reasonably appropriate manner, such as through a pop-up notice on the Platform and/or by email. Your continued use of the relevant Platforms after the effective date of the revised Terms constitutes your acceptance of the updated Terms.
These Terms and Conditions are governed by French law, without prejudice to the principles of conflict of laws, except to the extent that the mandatory consumer protection laws of your country of residence are applicable and cannot be excluded. If an amicable resolution cannot be reached in good faith between you and Wandercraft, any dispute, claim, or controversy arising out of or relating to these Terms shall be submitted to the competent courts of Paris, France, unless a mandatory provision grants you the right to bring the matter before another competent court.
For U.S. users only: These Terms are governed by the laws of the State of New York, without regard to its conflict of laws principles, except that the Federal Arbitration Act governs the arbitration agreement set forth below. Any dispute arising out of or relating to these Terms or your use of the Platforms shall be resolved through binding individual arbitration administered by the American Arbitration Association in accordance with its Consumer Arbitration Rules, although either party may file an individual claim in small claims court. The arbitrator will resolve all preliminary issues of arbitrability, except for challenges to the class action waiver set forth below, which will be resolved by a court. You and Wandercraft Inc. waive any right to a jury trial and to bring or participate in any class, joint, or representative proceeding. Claims must be brought individually. If this waiver is unenforceable with respect to a claim, that claim (and only that claim) will be heard in court. You may opt out of the arbitration and class action waiver provisions above by providing written notice to contact@wandercraft.health within 30 days of the date you were first bound by these Terms. If a mandatory law of your state conflicts with this clause and cannot be superseded by the FAA, that law shall apply only to the extent necessary; the remainder of this clause shall remain in effect.
If any provision of these Terms is deemed unenforceable, the remaining provisions shall remain in full force and effect. Wandercraft’s failure to enforce any provision shall not constitute a waiver. These Terms, together with the Privacy Policy and any applicable supplemental notices, constitute the entire agreement between you and Wandercraft regarding the Platforms, except where separate written agreements govern specific products or services.
Wandercraft
23 Avenue d'Italie
75013 Paris, France
contact@wandercraft.health For questions regarding these terms and conditions or Wandercraft’s products and services
support@wandercraft.health If you are already a customer or user
privacy@wandercraft.health for privacy-related issues
The Eve by Wandercraft app (the “Eve App”) is intended solely for adult users of Wandercraft’s Eve personal walking exoskeleton (“Eve”) who have been approved by Wandercraft to access it. You represent and warrant that you are at least eighteen (18) years of age, that you are using an email address that has been pre-validated and approved by Wandercraft, and that you are authorized to access the Eve App. No person under the age of eighteen (18) may create or use an account.
You may use the Eve App only for personal, lawful, and noncommercial purposes in connection with your authorized use of Eve.
The Eve App is an optional digital support tool for Eve users. The Eve App is designed to help users access information and manage their personal data related to the use of their exoskeleton.
Depending on the features available to you, the Eve App can let you view real-time usage information, track the number of steps, time spent standing, and time spent walking; view weekly and monthly statistics; track your goals and progress; record self-reported wellness indicators such as digestion, pain, mood, and sleep; and create optional private notes about how you’re feeling.
Content entered into the Eve App is intended for your personal use, unless you expressly authorize its disclosure to third parties.
The Eve App is intended solely as an informational support tool. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition, nor does it replace the applicable Eve user manual or the judgment, advice, and supervision of your doctor, rehabilitation specialist, or any other qualified healthcare professional.
You must always follow the clinical, safety, and usage recommendations provided with your exoskeleton, as well as any advice given by qualified healthcare professionals. Do not modify your treatment, rehabilitation, or use of the device based on the information displayed in the Eve App. If you believe you are experiencing a medical emergency, call emergency services immediately and do not rely on the Eve App.
Wandercraft does not guarantee that the Eve App will always be available in real time, free of errors, or suitable for clinical decision-making. The exoskeleton itself may be subject to instructions, labeling, warranties, and contractual terms that are separate and independent from these Terms.
Your use of the Eve App involves the collection and processing of personal information and health-related information, including account information, technical data, app logs, exoskeleton usage data, and self-reported wellness data. We may also anonymize or aggregate information for internal analysis, product improvement, support, maintenance, and strategic analysis, to the extent permitted by law.
The App does not collect precise or approximate location data, does not collect biometric data, and does not process payment card information through the App. The App is not funded by advertising partners, and Wandercraft does not sell personal information through the Eve App.
The Eve app may allow you to enter private wellness notes and other related self-reported information. Between you and Wandercraft, you retain your rights to the content you provide, but you grant Wandercraft a limited, non-exclusive, worldwide right to host, store, process, transmit, and display such content to the extent necessary to operate, protect, support, improve, and maintain the Eve App and related services, as well as as described in the Privacy Policy or as permitted by law.
The Eve App does not currently include subscriptions, in-app purchases, or paid features. Your use of the Eve App may, however, be subject to mobile carrier charges, data fees, device costs, or other commercial agreements related to Eve or associated services, none of which are governed by these Terms unless expressly stated.
The Eve App may use third-party services, including cloud infrastructure providers, analytics systems operated by or on behalf of Wandercraft, mobile operating systems, app distribution platforms, and identity providers such as Apple and Google. Your use of third-party services may also be governed by the terms and privacy policies of those third parties.
If you access the Eve App through the Apple App Store, you acknowledge that these Terms are entered into between you and Wandercraft, and not Apple, and that Apple is not responsible for the Eve App or its content. To the fullest extent permitted by law, Apple has no obligation to provide maintenance or support services for the Eve App. If you access the Eve App through Google Play, you also acknowledge that these Terms are between you and Wandercraft, not Google, and that Google is not responsible for support or maintenance of the App.
You agree to comply with all applicable third-party terms and conditions when using the Eve App. For iOS users, Apple and its affiliates are third-party beneficiaries of these Terms and may enforce them against you in that capacity.
Subject to your compliance with these Terms, Wandercraft grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to install and use the Eve App on compatible devices, solely for your authorized use.
Wandercraft may provide a portal for licensed physicians (“Follow Eve”) through which a physician may request access to a user’s Eve usage data. If you are a physician authorized by Wandercraft, Wandercraft grants you a limited, non-exclusive, and revocable license to access Follow Eve solely for the purposes set forth in these Terms. No other rights are granted.
You represent and warrant that you are a physician, that you are using an email address that has been pre-validated and approved by Wandercraft, and that you are authorized to access Follow Eve.
You are responsible for protecting your login credentials and for all activity that occurs on your account. Credentials may not be shared. You must promptly notify Wandercraft of any suspected unauthorized access to your account or to Follow Eve.
Wandercraft may suspend or terminate your access to Follow Eve, without prior notice, in the event of an actual or alleged breach of these Terms.
You may only use Follow Eve as a licensed healthcare professional or authorized staff member for billing purposes related to your patients' use of Eve.
Usage data is provided for informational purposes only and does not constitute medical advice. It is not a substitute for your independent clinical judgment, and you remain solely responsible for all clinical decisions regarding your patients. The use of Follow Eve for any other commercial purpose, including the resale of data and access by third parties, is prohibited.
Wandercraft does not guarantee that Follow Eve will always be available in real time, error-free, or suitable for clinical decision-making. You may only access and use patients’ personal data to the extent necessary for billing related to your patients’ use of Eve, and in accordance with applicable data protection and confidentiality laws in the healthcare sector, including HIPAA and, where applicable, the GDPR. You are independently responsible for your own compliance obligations as a “covered entity” or data controller, as applicable, with respect to such data.
Follow Eve does not currently include subscriptions, in-app purchases, or paid features. Your use of Follow Eve may, however, be subject to device charges or separate commercial agreements related to Eve or associated services, none of which are governed by these Terms unless expressly stated.
Follow Eve may use third-party services, including cloud infrastructure providers, analytics systems operated by or on behalf of Wandercraft, and identity providers such as Apple and Google. Your use of third-party services may also be governed by the terms and privacy policies of those third parties.
